Know Your Rights – What To Do If Your Apple Turns Out To Be A Lemon

Apple’s products are generally well built and very dependable. When things do go wrong, Apple normally backs its products with excellent technical support and warranty service. Normally, if your Mac or iPhone develops a problem, Apple’s return policies or warranty service will make it right.

In spite of Apple’s best efforts, some Apple products manifest chronic problems — they’re “lemons.” What follows is a guide, which details some of your options should you get stuck with a lemon.

Because lemons are an unavoidable reality, there are certain things that every Apple customer should know. Namely, that the law is on your side. Those who take the time to understand – and assert – their rights will be glad they did. For example, if you find yourself on a second, third, or fourth repair attempt, you are entitled to demand a new replacement or full refund of your product’s original purchase price. (More on this below).

The problem can be any manufacturing or design defect, provided the problem was not caused by user neglect or intentional misconduct. Therefore, if you – or some other outside force – did not damage your product, then it has a problem and you should seek to get it repaired or replaced.